Multi-user Learning Management System
Client Project | 2023-2024
Overview
Global Indian International School (GIIS) is an international school initially established in 2002, initiated and headquartered in Singapore. GIIS has presence in over 7 countries and 21 campuses which include those in Singapore (East Coast and PG - SMART Campus), Malaysia (Kuala Lumpur), India (Hyderabad, Pune, Surat, Ahmedabad, Noida, and Bangalore), UAE (Abu Dhabi and Dubai), Thailand (Bangkok), Vietnam (Ho Chi Minh City) and Japan (Tokyo).
The Goal
GIIS is centralising all aspects of education such as course creation and instruction, assessments, extracurriculars, self learning, etc. by bringing all the stakeholders onto a single platform. The assessments team had the task of integrating the process of assessment creation, attempting an exam, evaluation and report generation onto the platform.
Constraints
GIIS was a retainer project that had been ongoing for a year before I joined the team. It was also a fairly large team that grew from 8-10 UX designers to nearly 20 UX designers by the time I exited the project. Each member would be on the project for a year and move on to a different project post that, so it was also a constantly evolving team. This led to a lot of managerial challenges and it was extremely important to do precise project handovers and rigourous documentation for every step.
We also had very ambitious but ambigious clients so that definitely added to the challenge. Taking ownership and being responsible, unafraid to make decisions at every step was of prime importance.
Approach
Since I had joined the project midway, the user segments were predefined and an overarching UX workshop with the clients had already been done. I was initially assigned to the assessment module, post completion of the module I was assigned to the ticket management and adaptive learning modules successively. For this case study I will be presenting the assessment module.
During the requirement gathering we mapped role wise user stories as medium for requirement gathering. Below is a highlevel list of requirements mapped based on user type.
For this case study we can look at the student side of things. Once the user stories were noted, they were refined and grouped. Post that an estimation for the particular module was shared with the client.
The next step was to map the user stories to the existing overarching Information architecture.
We then built personas based on the user segments defined in the workshop. For this case study I will be presenting just 2 of the 5 persona we created, along with their respective user journeys.
Wireframes
The next step was to create wireframes, below are the annotated wireframes for Assessment module > Student role > Workspace.
These wireframes have undergone edits and updates over time to accomodate newer requirements and features, these changes are being handled by the current team.
UI Support
UI support for this project involved a detailed knowledge transfer and walkthrough of everything we had worked on so far along with being present on UI client presentations to support the UI team.
Conclusion
While I was part of the project for nearly a year, I had the opportunity to be a complete beginner and then grow into a module leader by the end of the year. There was a lot to take away from this project in terms of personal growth like people skills, professional ettiquettes like client handling, documentation, working in a group, leading a group, setting direction, planning and prioritising, etc.
If there is one thing I would like to improve it would be the way the project was planned, it would have helped if we could prioritise requirements to focus the teams efforts towards creating a very basic MVP first before building on endless features. Unfortunately, before I got the chance to lead the team in its entirety, I was pulled into a different project.
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© Nikhita Suzanne Design Portfolio 2025
© Nikhita Suzanne Design Portfolio 2025
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